Help Center

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General Questions

My order says 'Awaiting Fulfilment'. What does this mean?

What does 'Awaiting Shipment' mean?

My tracking number is saying it's Invalid? Does that mean it is lost?

Is a signature required on delivery?

I'm an International customer. Do I have to pay extra charges to receive a parcel from you?

I don't have an At Long Last Atelier account and I checked out as a guest. Can I still get a return?

Can I use multiple discount codes at the checkout?

I have been approved for a return and I used Afterpay / Klarna at checkout. Will I receive a refund on my Afterpay / Klarna for this return?